Kingdom Rooms follow a set series of procedures for continuity and quality of service. This is a guide as to what may occur next should you place an order with us.
PREPARATION
We start by creating a secure online management folder for your order. This allows our team real-time access when needed with reduced use of paper.
Any provisional orders are placed to secure current prices for you and of course, us.
We ask that you check the Government Portal for current applicable regulations and confirm that any required consent, rules, or permissions are in place and that the proposed structure is fully compliant. If you have any concerns, we will place your order on hold until these are addressed and satisfied.
We suggest that as a courtesy, you inform neighbours of your plans. To assist you, we enclose a template (at the bottom of the page) for you to copy and paste. Please inform us immediately if any concerns arise that could affect this project.
SURVEY
We arrange a site survey with you to collect the site information that we require.
We will require you to be there to agree on the final position of the building and to discuss any required details. You may also be asked to approve the colours of items such as flooring or internal blinds.
We carry out our own risk assessment for the safety of all residents (2 and 4-legged).
Fencing is often used by us on site when we are working to separate areas from our team and your family members including the 4 legged variety.
Please inform our surveyor of any potential concerns or risks not already noted in your proposal document.
Please inform us if you have any utilities such as electricity cables or pipes near this construction.
This is your last opportunity to make changes to your order as many elements will be ordered immediately, with some not changeable.
If you require any changes, ask our Surveyor for a VOC – Variation on Contract. This is a written confirmation that we accept your enquiry to make a change and when able to confirm, any cost difference, which we would then ask you to sign to authorise.
Some elements of your build can be agreed upon during the build with your input. This includes positions of internal walls, lights, switches and sockets.
If your order includes electrics, we provide our Electricians with your order and contact details to arrange a survey. This is to confirm the suitability of any existing consumer unit. You are welcome to discuss any additional requirements for electrical products or services with them. Any additional costs will need to be agreed upon by you and will be added to your order balance.
ORDERING
Once we have the required information, we will set upon ordering the materials that we require.
When material deliveries are assured, our Projects Manager will make contact to discuss a start date and schedule for work.
BASE
Our preferred base is a ground screw system. These are installed to a base plan which we provide to our installer usually 2-3 weeks before we start building. In some cases, we will use Easypads which can be installed prior to or immediately prior to our start.
BUILDING ARRIVAL
Early is better than late, so we often have your building on site 2-3 weeks before we aim to start. This works well if issues such as Covid elsewhere mean pulling off another installation to start yours early. Our SIP construction is very weather resistant in the short term. We do however stand these materials off the ground and cover them with tarpaulins.
SITE
We respect the fact that this is usually a home too. Whilst we will need to agree on areas with you for storage and working, we will use ground sheets (where feasible) and other precautionary materials in order to keep disruption to a minimum.
We will carry out a final clean too when finished.
Welfare facilities (toilet and hand wash facility) will be needed for our teams and contractors on site. Whilst many customers are happy to benefit from a cost saving and let us use theirs, your proposal does include the additional cost for us to supply a welfare unit.
CREATION
Our ‘Creators’ will erect your building very quickly, with the floor, sides and roof up normally within 48 hours of starting. Most builds take around 2 weeks from the creation start to our finish. Weather can affect our work but with no issue working in the cold and gazebos for some rain shelter, our works progress faster in more adverse weather than a conventional build.
SCHEDULE
Our team will communicate start dates, plans of work and any actual or potential delays directly with you. You will be involved, by our creators, in any detail that has options including where you would like lights, switches and sockets located.
Our works usually fall into these sections:
- Install base
- Erect structure
- Seal with a roof covering, windows and doors and cladding
- First fix electrics – We need you here as this is where we run the cable to and locate your sockets and lights. Pacing the newly erected building will help but we do recommend thinking about where you want sockets in advance.
- Plasterboard the walls to cover the cables and plaster. Directly when dry enough is a good time for whitewash paint to be applied to aid adhesion of the final paint covering on plaster.
- Flooring and skirting once the plaster is dry (we may go off-site a few days to avoid laminate being laid in a damp area).
- Second fix electrics – lightings, switches and sockets are installed and the cable and building are connected to your supply (we need access to your house now).
- Painting, which is normally undertaken by the customer
- Final building and site clean with an inspection. Our team will know what to look for and address any issues. If unable to complete there and then, a return ‘snagging visit’ will be arranged with you.
Some customers take on specific tasks such as electrics, using friends to help find savings. You are welcome to do this but we need to know in advance to ensure that all trades can be aligned.
NOSTALGIA AND LUCK
Your building will be unique and personal to you. Paying homage to traditions, we offer:
Before we secure plasterboard in place, give our Creators on-site a current newspaper or possession that we can bury into a wall as your own time capsule.
It is considered good luck in several cultures and countries to place a coin at the entrance to a new building. Give us a coin of significance and we will hide it beneath the entrance or as a point of interest, site on external cladding. We occasionally obtain special edition coins which we would happily provide freely. Ask us before we install entrance doors if you would like your own lucky charm.
DELAYS
Illness on site or with customers can cause details or short notice movement of our teams. Industry shortages can cause issues in build times. To address this we would have obtained your windows, doors, roof and claddings many weeks before needed. We have a storage facility where we also retain a stock of timber for this purpose.
WASTE AND RECYCLING
As your building is factory-built, waste is minimal. You will be asked if we can leave separated waste paper, cardboard and plastic for disposal through your own recycling capability. If not, we will remove these from the site and recycle them along with Timber, and metal. Actual waste we cannot recycle, such as plasterboard is disposed of through a specialist. We carry a current Waste Transfer licence for waste removal.
DECORATION
Many of our customers paint the interior themselves in order to save costs and be involved in the build. We recommend applying a ‘whitewash’ (watered-down white emulsion), as this helps with the adhesion of paint to new plaster. As this can be messy, applying this when the plaster is drying or dry and before we lay the flooring is a good time. Then using dustsheets, apply the final coats of emulsions to the ceiling and walls and paint to skirting boards once the floor is laid.
COMPLETION
On completion and upon receipt of your final payment we will email you details of your Insurance Backed Guarantee. Follow the link for your insurance policy coverage included in your order.
We will also provide links to leave a review, which is invaluable to us and other potential customers.
The email will also include a link to maintaining your new Kingdom Room. If you have opted for Redwood Cedar, we do recommend that you apply an additional coat of Rustins Danish oil within 6 months of completion.
We recommend that you inform your home insurance company of your addition to ensure that the building and contents are adequately insured.
GUARANTEE
Once we receive your final payment we activate your 10-Year Kingdom Rooms guarantee.
You will also be forwarded a link to complete your Independent Insurance Underwritten Guarantee from The Consumer Protection Association.
At this point, we will ask for any reviews that you may be happy to provide to Trustatrader and Google as these are extremely helpful and honest reviews that could guide others considering a purchase.
AND FINALLY
We rely on reviews and referrals, so please do show off your new Kingdom Room to others and pass us details of anyone that is interested. We are happy to reward you for referrals received that result in an order. Email Andy@kingdomrooms.com with details of anyone that may be interested. Should they order we will pay you or your chosen charity £200.
As projects such as the interior or landscaping occur after we finish, we would love any proud photos from you that we can share when you are finished. Our team may approach you to return to take these and perhaps a video or even a testimonial if you are happy to assist.
LETTER TO YOUR NEIGHBOUR
You may wish to complete and share this with neighbours in advance of a build to make them aware.
Your name and address
Date
Dear…
Re: (Your address)
NEW GARDEN BUILDING
I/we write out of courtesy to inform you that we will be shortly installing a new garden building. We have carefully and sympathetically chosen a building that enables:
- A fast installation avoids many noisy, messy and time-consuming traditional methods.
- A low-height roof with the structure moved back from boundaries.
- Reduced deliveries to site.
- Compliance with Government regulations using an environmentally friendly build.
- A quality build that will reduce any need for future maintenance.
I/we appreciate that work on site will involve a short period of noise (which is less than a normal build and kept to a minimum during permissible periods). Please do bear with us as we and our contractor have and will take measures to keep any disruption to a minimum. If at any concerns now (before they start), please inform me/us immediately. Likewise, during work, you have any concerns.
I/we have drawings of the build available should you wish to see them, please do ask. Our contractor will mark out the location when they undertake a survey.
Kingdom Rooms provide this information to communicate courtesy and plans with neighbours. www.kingdomrooms.com for more building information.
Regards
To avoid any neighbour disputes it is important that you follow these 7 garden laws you most likely never knew.
For more information on our procedures, please feel free to contact us
